Warranty support, without the runaround.

GOLDFIELDS CAMPERS & CARAVANS
WARRANTY & SUPPORT

Our support continues after you collect your camper or caravan. Whether you need help with a component, have a warranty question or want an issue assessed, contact our Maryborough team.

Your rights under Australian Consumer Law continue to apply. Our written warranty is additional to those rights and does not exclude, restrict or modify consumer guarantees.

WARRANTY COVERAGE BY RANGE

Different models carry different general warranty periods, commencing from the date of collection.

12-month general warranty + 5-year drawbar structural warranty:

• Camper Trailer range
• Base Escape
• Discovery range

2-year general warranty + 5-year drawbar structural warranty:

• Escape
• Nomad
• Rebellion range

Appliance and component manufacturer warranties apply in addition to the coverage above.

For earlier purchases, refer to the warranty supplied or represented at the time of sale. This page does not reduce any warranty previously provided or your rights under Australian Consumer Law.

WHAT THE GENERAL WARRANTY COVERS

The general warranty covers manufacturing and assembly defects in Goldfields-supplied workmanship and fittings, including, where fitted:

• Body construction, composite and alloy panel assembly.
• Internal fit-out, cabinetry, fittings and fixtures.
• Plumbing, gas and electrical installation workmanship.
• Doors, hatches, windows, locks and seals.
• Steps, stabiliser legs, rock sliders and external accessories.
• Manufacturing defects in tents, canvas, awnings, zips and mesh.

Cover applies to defects, rather than normal wear or damage caused by use, external events or inadequate maintenance.

FIVE-YEAR DRAWBAR STRUCTURAL WARRANTY

All ranges listed above include a five-year structural warranty covering drawbar structural failure caused by a manufacturing defect under normal use and within the product’s rated limits.

This is drawbar-specific cover. Any additional structural warranty provided with your purchase remains subject to its original terms.

APPLIANCE AND COMPONENT WARRANTIES

Across the Goldfields range, branded appliances and components carry their applicable manufacturer warranties. Some provide three or five years of cover, while other periods depend on the exact product supplied.

Renogy batteries supplied by Goldfields carry a five-year manufacturer warranty. Conditions, including any applicable prorated provisions, depend on the battery model and warranty supplied.

The following is a guide to the component warranties listed in our warranty information.

Electrical and power systems

• Renogy lithium batteries — 5 years, subject to applicable model terms and prorated provisions.
• Renogy 3000W REGO/RIV inverter-charger — 1 year.
• Renogy 150A AC charger — 1 year.
• Renogy 50A DC-to-DC charger — 1 year.
• Renogy smart distribution/switching box — up to 5 years, model dependent.
• Renogy solar panels and blankets — product warranty varies by model. Separate panel performance warranties may apply.

Fridges and air conditioning

• myCOOLMAN 78L dual-zone fridge/freezer — 3 years, with up to 5 years on the compressor, subject to terms.
• Companion 100L fridge/freezer — 3 years.
• myCOOLMAN air conditioner — 2 years.

Dust reduction and heating

• Milenco Dust Reduction System — 2 years.
• AutoTerm diesel heater — 2 years.
• Generic diesel heater, where fitted — 1 year.

Hot-water systems and toilets

• Truma gas/240V hot-water system — 2 years.
• Arana instant gas hot-water system — 1 year.
• Smarttek hot-water system — 1 year.
• Thetford portable toilets, including 145/365 models — 3 years, subject to manufacturer terms.

Check the documentation supplied with your exact appliance for its coverage and conditions. Products not listed above carry their applicable manufacturer warranty.

You can contact Goldfields directly for assistance. A separate manufacturer warranty does not remove Goldfields’ obligations under Australian Consumer Law.

EXCLUSIONS AND MAINTENANCE

Our voluntary warranty does not cover normal wear, consumables, or damage caused by:

• Accidents, impacts, misuse, negligence or failure to follow operating instructions.
• Overloading, incorrect towing setup or use outside the product’s design limits.
• Storms, hail, floods, fire or other external events.
• Inadequate maintenance, including water ingress resulting from neglected maintenance or open windows and vents.
• Incorrectly fitted accessories, alterations or repairs that cause the fault.
• Weathering, UV deterioration, accidental tearing or mould arising from improper storage or care.

Normal wear of tyres, brakes, bearings, shock absorbers, bushes, gas struts, seals and filters is not covered. A manufacturing defect is assessed separately from ordinary wear.

Commercial hire, rental, fleet or business use requires written agreement for cover under this voluntary warranty.

These exclusions do not exclude or restrict rights available under Australian Consumer Law.

HOW TO MAKE A CLAIM

1. Contact Goldfields promptly or complete the warranty enquiry form on this page.

2. Provide your name, contact details, model, VIN or chassis number, and proof of purchase.

3. Describe the issue, when it started and any relevant circumstances. Include clear photos or videos where possible.

4. Our team will assess the information, arrange any necessary inspection and explain the proposed remedy or next steps.

Please obtain written approval before arranging repairs you intend to claim under our voluntary warranty. Assessment will normally take place at Goldfields unless we agree to an alternative arrangement.

For interstate or remote customers, we may arrange an appropriate local repair or supply replacement parts where suitable. Any self-fitting arrangement must be safe and appropriate for the work involved.

TRANSPORT, RECOVERY AND CLAIM EXPENSES

Under our voluntary warranty, return transport, towing, recovery, travel, accommodation and call-out costs are generally the customer’s responsibility unless agreed otherwise in writing.

This does not apply where Australian Consumer Law requires Goldfields to bear reasonable costs or compensate you.

Contact us before incurring expenses where practicable, and retain receipts. Submit any request for reimbursement with your claim details and supporting documents.

SERVICING AND CARE

Follow the operating and maintenance instructions supplied with your camper, caravan and appliances.

Our service guide recommends a 1,000km post-delivery check and ongoing servicing, including a 10,000km service, with additional checks appropriate to your travel conditions.

Keep service records and regularly inspect seals, fittings and running gear. A maintenance issue will be assessed in relation to the fault; it does not automatically remove your consumer guarantee rights.

TRANSFERABILITY

Our voluntary warranty applies to the original purchaser unless we agree otherwise in writing. This condition does not limit rights under Australian Consumer Law.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our warranties are additional to these rights. Consumer guarantees may continue after a stated warranty period ends.

CONTACT GOLDFIELDS

Goldfields Campers & Caravans

ABN: 87 653 739 087

29 Maryborough–Dunolly Road
Maryborough VIC 3465

Phone: (03) 5461 4222

Email: goldfieldscampers@gmail.com