Welcome to Our Warranty, Service, and Parts Hub
At Goldfields camper, we're committed to ensuring your complete satisfaction with our products and services. Our Warranty, Service, and Parts Hub is your go-to resource for all your needs after the sale.
Our dedicated team is ready to assist you every step of the way. Please explore the options below to access the specific support you require:
Warranty Assistance: If you have questions or concerns related to your product's warranty, our warranty service is designed to provide clarity and support. We'll guide you through the warranty process, ensuring that you have all the information you need to make the most of your coverage.
Service and Maintenance: Regular maintenance is essential to keep your product performing at its best. Whether you need routine servicing, repairs, or technical assistance, our service department is equipped with skilled technicians who will keep your investment in top condition.
Genuine Parts: When it comes to replacement parts, quality matters. Our Parts Hub offers genuine, manufacturer-approved parts to ensure the longevity and reliability of your product.
To get started, please select the appropriate form below based on your specific needs. Our team will respond promptly to assist you in resolving any issues, answering questions, or fulfilling your parts requests.
Thank you for choosing Goldfields campers.
Warranty, Service, and Parts form
Please complete the form below
GOLDFIELDS CAMPERS & CARAVANS
WARRANTY TERMS & CONDITIONS
Goldfields Campers & Caravans warrants that all components manufactured, assembled, or fitted by Goldfields are free from defects for 12 months from the date of collection. This warranty applies to all camper trailers, pod campers, hybrid caravans, and caravans.
This warranty works alongside your rights under Australian Consumer Law, which cannot be excluded.
✅ 1. STRUCTURAL WARRANTY – 5 YEARS
Goldfields provides a 5-year structural warranty covering:
Chassis
Drawbar
Structural steel
Welds
Suspension mounting points
Frame integrity
This covers structural failure caused by manufacturing defects under normal use.
✅ 2. GENERAL 12-MONTH WARRANTY
Covers Goldfields manufacture and assembly:
Body construction
Composite & alloy panel assembly
Internal fit-out
Plumbing installation
Electrical installation
Cabinetry
Doors, hatches, locks, seals
Windows (including 3-stage positions on caravans/pods)
Steps, stabiliser legs
Rock sliders & external accessories
Tent/canvas/awning/zips/mesh (manufacturing defects only)
Gas installations (Goldfields-installed)
Internal fittings & fixtures
Canvas, zips, mesh, stitching, and vinyl are not covered for wear & tear, weather exposure, UV damage, or accidental tearing.
🔋 **3. ELECTRICAL & POWER SYSTEM WARRANTY
(Verified from Renogy Warranty Documentation)**
Goldfields fits a full Renogy off-grid system. These components carry their official manufacturer warranties.
RENOGY Lithium Batteries (RBT Series — 100Ah / 200Ah / 300Ah)
5-year prorated warranty
RENOGY 3000W REGO / RIV Inverter Charger
1-year material & workmanship warranty
RENOGY 150A AC Charger
1-year warranty
RENOGY 50A DC-to-DC Charger
1-year warranty
RENOGY Smart Distribution Box / Switching Box
5-year warranty
RENOGY Solar Panels / Solar Blankets
5–10 year product warranty (model dependent)
Up to 25-year performance warranty
❄️ 4. REFRIGERATOR WARRANTY
MyCoolman 78L Dual-Zone Fridge/Freezer
3-year full warranty
Up to 5-year compressor warranty
Companion 100L Fridge/Freezer (Adventure Operations)
3-year manufacturer warranty
❄️ 5. AIR CONDITIONER WARRANTY
MyCoolman Air Conditioner
2-year manufacturer warranty
🌀 6. DUST REDUCTION SYSTEM WARRANTY
Milenco Dust Reduction System (DRS)
2-year manufacturer warranty
🔥 7. HEATING SYSTEMS (DIESEL HEATERS)
AutoTerm Diesel Heater
2-year manufacturer warranty
(Highest-grade heater used in premium models)
Generic Diesel Heater (standard units)
1-year manufacturer warranty
♨️ 8. HOT WATER SYSTEMS
Truma Hot Water Service (Gas + 240V)
2-year manufacturer warranty
Arana Instant Gas Hot Water System
1-year manufacturer warranty
Smarttek Hot Water System (Campers & Pods)
1-year manufacturer warranty
🚽 9. TOILET SYSTEMS
Thetford Portable Toilets (145 / 365 etc.)
3-year manufacturer warranty
Covers pump, seals, cassette integrity, and manufacturing defects.
🚫 10. WHAT IS NOT COVERED
Accident, collision, or impact damage
Misuse, negligence, or abuse
Overloading or incorrect towing setup
Water ingress from open windows/vents or aftermarket modification
Storm, hail, flood, fire, or natural disaster
Unauthorised repairs or modifications
Commercial hire, rental, or business use
Wear items including:
Tyres
Brake pads
Wheel bearings
Shock absorbers
Suspension bushes
Gas struts
Light globes
Seals & filters
🛠️ 11. WARRANTY PROCESS
If a warranty claim is required:
Contact Goldfields Campers immediately.
Provide photos/videos and a detailed description.
Goldfields will determine whether the issue is:
A Goldfields workmanship fault
A component manufacturer warranty
All repairs must be pre-approved by Goldfields.
The trailer/van must be returned to Goldfields for assessment unless written approval is given for alternative arrangements.
For interstate and remote customers, Goldfields may send replacement parts for self-fit or local installation when suitable.
🚚 12. TRANSPORT & RECOVERY
This warranty does not cover:
Transport or towing costs
Recovery fees
Travel or accommodation expenses
Call-out charges
The customer must return the unit to Goldfields unless written approval is granted.
🔒 13. WARRANTY NON-TRANSFERABLE
Warranty applies to the original purchaser only
and is not transferable if the unit is sold.
🇦🇺 14. AUSTRALIAN CONSUMER LAW
Your Goldfields unit comes with guarantees that cannot be excluded under Australian Consumer Law.
This warranty is in addition to those rights.
Goldfields Campers & Caravans
Designed Down Under. Made for Australia. Built for Freedom.